Terms and Conditions / Privacy Policy

Where we sell

Currently we only sell to the United Kingdom mainland (anywhere in England, Scotland and Wales, but not Northern Ireland or any of the other islands, such as the Isle of Wight or the Isle of Man etc).

Payment

We accept Credit Card and Debit Card payments via SagePay or Paypal. Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / Solo / Switch).

The goods will not be delivered until the customer's funds that have been paid to Central Locksmiths have cleared in full.

Order Notes

Please note that all transactions will be carried out in GBP. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Central Locksmiths monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Central Locksmiths reserves the right to decline orders for bulk or high value purchases. In the event that your order is declined, you shall receive a full refund. Product images are for illustrative purposes only.

Delivery

All prices displayed are inclusive of delivery and tax, unless otherwise specified. Your order will be sent to you within 14 days, unless otherwise specified.

Credit Card Security When you wish to place your order, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

In order to provide you with a service, central-locksmiths.myshopify.com makes use of cookies. You can see what cookies we use here.

Returns Policy & Guarantee

8. RETURNS  a)  Shop/telephone purchases. Returns for credit are only permitted with the Suppliers prior consent within 7 days from order. Such returns must be sent to the Seller freight pre-paid in unused re-saleable condition complete with any packaging provided, quoting all relevant invoice shipping information. A re-stocking charge may be charged. Any special order or bespoke items (including keys or workshop adapted items e.g keyed alike locks) cannot be returned for refund. Any refunds will not be given until the goods have been received by the Seller and being deemed to be fit for resale as new by the Seller. 
b)  Online purchases. The online shopper (Buyer) has the right to cancel their order within 7 days from placing the order or 7 days of receiving the goods (whichever is the longer). If an online shopper (Buyer) wishes to cancel  their order, a refund will only be made if the goods are returned to the Seller (at the shoppers expense) within 7 working days from reciept, unused and are deemed to be in re-saleable condition with any packaging originally provided with the goods, quoting all relevant shipping/order information. A re-stocking charge may be charged. The Seller must be notified of any goods incorrectly ordered for refund within 7 days of placing order. The Seller must be notified of any goods to be returned beforehand, and a returning reference number will be issued to be clearly marked on the returned goods outer packaging. Goods will not be accepted without the correct returns reference number clearly marked on the packaging.  Any special order or bespoke items (keys or workshop adapted items e.g  keyed alike, master keyed products) cannot be returned for refund. 
 

More information on Distance Selling Regulations can be found here: http://www.hmso.gov.uk/si/si2000/20002334.htm

If the goods you have received are Faulty Please contact us immediately on 020 8330 4777  and we shall help you.

If your item is faulty and if it cannot be repaired we will arrange a replacement free of charge or you can opt for a refund. This does not affect your statutory rights. Your Consumer Rights 

Contacting us

Please contact us by post, phone or email:

Postal Address:

Central Locksmiths,
62 Central Road,
Worcester Park,
Surrey,
KT4 8HY.

Phone line 1: 020 8330 4777
Phone line 2: 0500 103 740
Fax: 020 8715 0024
Email: centrallocksmiths@gmail.com

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Central Locksmiths or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Central Locksmiths owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Central Locksmiths or the property of their respective owners and is protected by United Kingdom copyright laws.

Comment / Review Guidelines

These guidelines, terms and conditions for comments / reviews (Comments) submitted through central-locksmiths.myshopify.com by members of the public (the "Comment(s)") explain our (Central Locksmiths) responsibilities and yours in relation to the Comments.

In submitting your Comment, you grant Central Locksmiths a non-exclusive license to publish the Comment, and to identify you as its author.

All Comments are read by a moderator after they are posted and it may take some time for your Comment to appear live on the website.

Intervention is kept to a minimum but Central Locksmiths reserves the right (which it may exercise at its sole discretion without notice) to delete, move or edit Comments it deems inappropriate.

You must comply with the following terms and conditions. You may not:

post any form of advertising or promotion for goods and services or any chain messages or "spam"; post any Comments which contain confidential information of another party or which otherwise have the purpose of affecting the price or value of any security; post any Comments that are unlawful, threatening, abusive, libelous, indecent, infringe copyright or other rights of third parties or which contain any other form of illegal content; disguise the origin of any Comments; impersonate any person or entity (including employees of Central Locksmiths) or misrepresent any affiliation with any person or entity; post or transmit any Comments that contain software viruses, files or code designed to interrupt, destroy or limit the functionality of the Central Locksmiths site or any computer software or equipment. You are solely responsible for the content of your Comments. By submitting Comments you agree to indemnify Central Locksmiths from any and all claims, costs and expenses (including legal expenses) arising out of any Comments posted or published by you that are in breach of the terms and conditions as described above. Central Locksmiths cannot guarantee the accuracy, integrity or quality of any Comments posted.

It is not possible for Central Locksmiths to fully and effectively monitor when Comments infringe the copyright of a third party or other third party rights. If you believe that a Comment infringes any legal rights that you may have, you should notify Central Locksmiths immediately with specific details by contacting the moderator at centrallocksmiths@gmail.com.

Trademarks

All trademarks that appear on this site are the property of their respective owners.

About this policy

We reserve the right to change our Privacy Policy at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 days of their posting on this web site.

Last updated: 07/01/2013